If your package weight is over 1 lb - please send email to support@bestpysanky.com with your order # and request for return label (our system can't generate label automatically for heavy packages)
RETURNS POLICY
60 days return policy.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable products
* Some health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again or contact credit card company, it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at support@bestpysanky.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bestpysanky.com and send your item to: 6212 Madison Ct, Morton Grove, IL, 60053, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 6212 Madison Ct, Morton Grove, IL, 60053, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $99, you should consider using a traceable shipping service or purchasing shipping insurance.
