Help/ FAQs

Has my order shipped?
Click the "My Account" link at the top right-hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?
Please call (877) 797-2659 or email support@bestpysanky.com

How do I track my order?
Once your order is shipped- we will email the tracking details

My order never arrived.
Please call (877) 797-2659 or email support@bestpysanky.com

An item is missing from my shipment.
Please call (877) 797-2659 or email support@bestpysanky.com

My product is missing parts.
Please call (877) 797-2659 or email support@bestpysanky.com


My Account

How do I create an account?
1) Click the "Create an account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account" link at the top right-hand side of our site to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "Sign In" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here".
That link will send an email to you with your password.

How do I return my product?
Please click here for more information on returning an item I received the wrong product. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
We have 60 days return policy.

When will my order ship?
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 business hours of shipment.

International Shipping

Do you ship to my country?
Please create an account by clicking the "Create account" link at the top right-hand side of our site.
During signup, we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

What are my payment choices?
All major credit cards, PayPal, Amazon Pay, Shopify Pay, Google Pay are accepted.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We will ship your order shortly after we receive payment from you.


Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. Security This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the state of Illinois.

I have a question on my charges.
Click the "My Account" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records.
If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the"My Account" link at the top right-hand side of our site to print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged immediately once you place the order.

Buyer's Guide

How do I find my product?
To find the product(s) you're looking for, you may
(1) use the navigation menus on the top, left & bottom of our website.
(2) type a keyword into the SEARCH box.
If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand".
Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.