ECO wick is constructed from natural flat cotton threads interwoven with paper threads that produces a rigid structure. This wick produces a consistent flame with a slight curl which ensures an even burn. ECO wicks are lead and zinc free.
If the product arrived damaged, please email picture to email@example.com and you may not need to return it.
Please specify if you wish to get replacement or refund.
For any other return reason, please click the link below
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again or contact credit card company, it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 6374 W Howard St, Niles, IL 60714 United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on the return reason, the shipping fee may not be refundable.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance.